BESURE HOUSING / LEGAL INFORMATION
Privacy Policy
Last updated: 20 October 2026
Besure Housing Ltd respects your privacy. This policy explains how we collect and use personal information when you visit our website or contact us about our property and housing services.
1. Who we are
Besure Housing Ltd (company number 16677882) is registered in England and Wales. Our registered office is 128 City Road, London, United Kingdom, EC1V 2NX. For the personal information covered by this notice, Besure Housing Ltd is the data controller. You can contact us at info@besurehousing.co.uk.
2. Information we collect
When you submit a website enquiry, we collect the information you provide, which may include your name, email address, telephone number, organisation, enquiry category and message. We also receive information you send to us directly by email. Our website and service providers may process technical information such as IP addresses and browser or device information needed to deliver and secure the website.
Please do not send sensitive personal information through the general website enquiry form.
3. Why we use your information and our lawful bases
- Responding to enquiries and considering business opportunities: our legitimate interests in communicating with prospective landlords, housing partners, investors and other contacts; or taking steps at your request before entering into a contract, where applicable.
- Providing agreed services and managing business relationships: performing a contract where applicable, or our legitimate interests in administering relationships with business contacts.
- Meeting legal obligations: complying with applicable laws, including relevant record-keeping obligations.
- Operating and securing our website: our legitimate interests in maintaining a secure, functioning website.
Where we rely on legitimate interests, we consider the need for the processing and its impact on individuals. We do not use website enquiry details to send unrelated marketing simply because someone has contacted us.
4. Who receives your information
We use FormSubmit to transmit website enquiries to our business email account. Information may also be processed by our email provider, website hosting provider and technical service providers where necessary to operate our website and communications. The website also loads Google Fonts and an international telephone input library from third-party services. We may share relevant information with professional advisers or authorities where legally required, or with property and housing partners where necessary for an agreed enquiry or service and where we have a lawful basis to do so.
We do not sell personal information.
5. International processing
Some technology providers may process information outside the UK. Where international transfers of personal information take place, we will use an appropriate legal transfer mechanism or applicable adequacy arrangements, as required. You may contact us for information about safeguards relevant to your data.
6. How long we keep information
We aim to retain ordinary website enquiries for up to 12 months after the last meaningful contact, unless the enquiry becomes an active business relationship or we have another justified reason to retain relevant records for longer. Contractual, financial, legal and other business records are kept for periods appropriate to their purpose and any applicable legal requirements. We periodically review records and delete or anonymise information when it is no longer needed.
7. Your data protection rights
Depending on the circumstances and applicable law, you may have rights to access your personal information, request correction or deletion, restrict processing, object to processing, and receive certain information in a portable format. You may also withdraw consent where consent is the basis for processing. You have the right to object to processing based on legitimate interests. To exercise a right, email info@besurehousing.co.uk.
8. Cookies and third-party resources
Our website uses third-party resources to display fonts and support the international telephone field. These providers may receive technical information when their resources load. Any use of cookies or similar technologies should be assessed against applicable UK privacy and electronic communications requirements. If we introduce analytics, advertising tools or other non-essential technologies, we will update this notice and implement any required consent controls.
9. Security and your choices
We take reasonable organisational and technical measures to protect information. You are not legally required to submit a website enquiry, but we need the information requested in the form to respond effectively. The website enquiry process does not itself make automated decisions about applicants or prospective clients.
10. Complaints and updates
If you have concerns about our handling of your information, please contact us first at info@besurehousing.co.uk. You may also complain to the UK Information Commissioner's Office at ico.org.uk. We may update this policy to reflect changes in our services or data practices. The date above indicates the latest revision.